“Would not book with anyone but Rosemary”
Rosemary is wonderful to plan a cruise with – she has arranged three cruises for us. She translates her knowledge and experience to tailor a perfect trip – cruise and pre/post cruise. Perhaps most importantly she is guided by your needs and wants and advises options which you probably would not have otherwise considered. Has always met or exceeded expectations.
“Knowledge is priceless.”
Rosemary really knew the detail on our Scandinavia /Russia cruise.Was able to give unique information that helped in several areas .Most important was the organizing of the Russia component , we ended up with a car , driver , and guide , all very economic . We covered more in 2 days , than anyone could have in 3 days .And the complications of being in Russia were all taken away. We are very experienced Europe travellers , and can do many things ourselves , but Rosemary filling in the holes in our experience was great.
“A Great Travel Agent.”
I have dealt with Rosemary for many years, and she knows my preferences and needs. Whether the trip is a long cruise or a short flight, Rosemary provides the information and options that I need, and also follows up after the trip to make sure everything went smoothly. I would highly recommend her to others.
“It was one of out best trips “
Just wanted to thank you so much for your wonderful advice and guidance for our trip. Our suite was amazing and the services that went with it were excellent and great value for our family. We all thought it was one of out best trips ever and my mom said it was the best! Thanks for the on-board credit—we all felt so well taken care of!
We are just starting to travel now that we are retired. Jenny has arranged 2 cruises for us. When I checked with friends in the business all her recommendations were spot on! She really shone when we had to cancel at the last minute due to illness. Jenny made sure we had all the right information and forms
“Jenny’s kindness and preparedness made out trip a joy.”
We were booked to go to Botswana on safari. We were pleasantly able to all meet together before we left. Jenny had a great audio visual display to show us what we could/might do or see. We knew who our fellow travellers were, and that in itself was a gift to have before we left. It was a trip of a lifetime, and Jenny made it all happen. Africa is stunningly beautiful and seeing the animals on their home turf was heart warming and stirred me to my soul. There are reasons for things to happen when they do. Travelling to Africa with Jenny was so much fun. Jenny deals with all things, with skill and kindness and even still makes things happen when they need to. All I can say is thanks Jenny for a very special journey.
“Kathleen – Tiny, Ontario”
I would highly recommend anyone using the services of Jenny. She had a well presented information night before our trip to South Africa.. The trip itself was well planned and Jenny looked after any difficulties without stressing the guests. The trip involved many plane trips and all was all arranged ahead of time. The whole adventure was a trip of a lifetime
” A Splendid Vacation!”
We were longing for a vacation in a warm climate but really unsure on where to go. Sonya immediately went into action and found lovely resorts in several locations. We were able to narrow the focus and made the decision. Because Sonya has traveled to many places herself, she shared valuable information that led us to choosing a wonderful vacation spot. She sent us extra information to make sure we were aware of the culture and activities we might plan. She was readily available to chat on the phone and answered all our questions. We would absolutely recommend her to others, so much so we are planning on using Sonya for our next trip.
“She made our trip happen!”
Sonya planned a cruise for a “girls vacation” for a group of us and she could not have done a better job. She formed a facebook / email group for us so we could all be in the planning stages while we were in our homes, scattered across Canada and the US. I feel we were well informed of each step along the way. Sonya made sure to keep us up to date on what to expect in each country we were to visit..on what we could do in each port etc. She also came along with us on the cruise and it was wonderful to have someone with her experience and knowledge along with us. Thanks again for the wonder trip!!
“An incredible vacation”
We booked a trip to the Dominican through Sonja. She guided us through everything and I always felt that she was with us during the trip. She went the extra mile to ensure our experience was great.
“Indeed a very well organized / pleasant trip!”
Roy is very approachable (e.g. communicating over the phone, in-person, via email) and very prompt in responding to all inquiries, however trivial it might be. He provides excellent customer service and great value to his clients by providing detailed instructions prior to the trip, organizing everything including booking flights, all transfers to and from cruise ship, the cruise, and inquiring about the requirements of foreign citizens – to avoid any issues at the borders. Roy is extremely patient and takes the time to listen to his clients’ needs and addresses them accordingly and in a professional and timely manner. He builds great rapport with his clients and I can tell how much he is passionate about doing a great job for his clients.
“A trip full of wonderful memories!”
Roy became a valuable member of our planning for our recent trip to London and Ireland. He gave us some great advice beyond the ‘standard’ tour trip and we ended up with a perfectly paced trip based on our needs and wishes.
Roy was easy to contact and was quick to respond to our questions or inquiries. Looking forward to booking our next big trip with him!
“A wonderful agent”
Roy is hard working, thorough and approachable. We felt that we could call him with any problem and he would do his best to fix it. We will definitely use him again, even when he moves to Winnipeg.
“An agent who is a strong advocate for her clients”
Sandra has been our agent on several occasions. Most notably we appreciated her service on a Danube river boat cruise. As a result of heavy rain our cruise-liner turned into a parked boat with bus trips as we could not sail under the bridges. The flooding was no one’s fault and we still had a great time, however we so appreciated Sandra’s advocacy on our part with the cruise company. As a result the company gave us a generous credit to put towards a future cruise. Sandra booked this subsequent cruise, this time on the Rhone. Sunshine and blue skies were also ordered. We had a wonderful time.
Having a seasoned agent on your side is invaluable.
“Our best family vacation!”
My family and I were so very pleased with the Alaska cruise that Sandra Zeggil booked and organized for us sailing on the Nieuw Amsterdam.
THe four of us had a fabulous time with friendly A-1 service. SAndra had everything arranged, the pre boarding, disembarking, tours and kindly re-arranged details when we decided to leave a day early.
“Whispers of Antiquity”
I have had many experiences working with Sandra for my trips. She is knowledgeable and quite willing to suggest various options to make my travel easier and more interesting. For example, I cannot handle very hot weather. Sandra suggested that Oceana Cruises had a trip “Whispers of Antiquity” in mid April. She arranged airlines and found pleasant accommodations before and after my cruise,
“Across The Arctic Circle”
We asked Sandra to help us design a trip to Norway , a stop in Oslo with a stop in Dublin on the way home.We wanted a ship that that would let us experience the rugged coast, as well as being laid back. Sandra listened to what we had in mind made suggestions and booked us on the Hurtigruten line.It was an excellent cruise. She recommended hotels, which had excellent services and locations. We were able to walk to sites or easily locate public transportation. Sandra gave us regular updates during our planning.She was available to answer questions
“Mother /Daughter Caribbean Trip”
Sony’s took all the headaches and concerns about travel out of the equation for us and made it easier for us to get about the business of enjoying our long anticipated trip.
“Beautiful trip – Copenhagen to Amsterdam”
It was an absolute pleasure working with Roy Suthons from the first day we walked in to get some information about a possible cruise vacation, through to the excellent experience we had on our Oceania Marina voyage. Roy was able to find the perfect trip and cruise line to allow us to get to all the destinations we wanted to visit. Further, Roy’s attention to detail is outstanding.
“Best travel agent I’ve ever worked with!”
Rosemary helped us plan a cruise on short notice, coordinating the needs of two families. She provided suggestions for appropriate family friendly lines, and managed to accommodate our requests for room locations, even though there were limited options at the time. She looked after everything: dining reservations, coordinating show reservations with dining times, booking special experiences on tha ship for the family. All of this could have been done online by us, but she went right ahead and booked it all. She also went ahead and did our online checkin, printing luggage tags and boarding documents. In this day of online self-service (which is what I usually do ), it was a pleasure and a treat to have Rosemary take the initiative to look after all the details for us. In fact, other travel agents we’ve had in the past will book the cruise but then send us to the website to book our dinners etc. Rosemary took an interest in us as people, not just clients. She is a real people person. I look forward to booking more vacations with her.