Reviews & Testimonials

“Would not book with anyone but Rosemary”

Rosemary is wonderful to plan a cruise with – she has arranged three cruises for us. She translates her knowledge and experience to tailor a perfect trip – cruise and pre/post cruise. Perhaps most importantly she is guided by your needs and wants and advises options which you probably would not have otherwise considered. Has always met or exceeded expectations.

“Knowledge is priceless.”

Rosemary really knew the detail on our Scandinavia /Russia cruise.Was able to give unique information that helped in several areas .Most important was the organizing of the Russia component , we ended up with a car , driver , and guide , all very economic . We covered more in 2 days , than anyone could have in 3 days .And the complications of being in Russia were all taken away. We are very experienced Europe travellers , and can do many things ourselves , but Rosemary filling in the holes in our experience was great.

“A Great Travel Agent.”

I have dealt with Rosemary for many years, and she knows my preferences and needs. Whether the trip is a long cruise or a short flight, Rosemary provides the information and options that I need, and also follows up after the trip to make sure everything went smoothly. I would highly recommend her to others.

“It was one of out best trips “

Just wanted to thank you so much for your wonderful advice and guidance for our trip. Our suite was amazing and the services that went with it were excellent and great value for our family. We all thought it was one of out best trips ever and my mom said it was the best! Thanks for the on-board credit—we all felt so well taken care of!

“Indeed a very well organized / pleasant trip!”

Roy is very approachable (e.g. communicating over the phone, in-person, via email) and very prompt in responding to all inquiries, however trivial it might be. He provides excellent customer service and great value to his clients by providing detailed instructions prior to the trip, organizing everything including booking flights, all transfers to and from cruise ship, the cruise, and inquiring about the requirements of foreign citizens – to avoid any issues at the borders. Roy is extremely patient and takes the time to listen to his clients’ needs and addresses them accordingly and in a professional and timely manner. He builds great rapport with his clients and I can tell how much he is passionate about doing a great job for his clients.

“A trip full of wonderful memories!”

Roy became a valuable member of our planning for our recent trip to London and Ireland. He gave us some great advice beyond the ‘standard’ tour trip and we ended up with a perfectly paced trip based on our needs and wishes.
Roy was easy to contact and was quick to respond to our questions or inquiries. Looking forward to booking our next big trip with him!

“A wonderful agent”

Roy is hard working, thorough and approachable. We felt that we could call him with any problem and he would do his best to fix it. We will definitely use him again, even when he moves to Winnipeg.

“Beautiful trip – Copenhagen to Amsterdam”

It was an absolute pleasure working with Roy Suthons from the first day we walked in to get some information about a possible cruise vacation, through to the excellent experience we had on our Oceania Marina voyage. Roy was able to find the perfect trip and cruise line to allow us to get to all the destinations we wanted to visit. Further, Roy’s attention to detail is outstanding.

“Best travel agent I’ve ever worked with!”

Rosemary helped us plan a cruise on short notice, coordinating the needs of two families. She provided suggestions for appropriate family friendly lines, and managed to accommodate our requests for room locations, even though there were limited options at the time. She looked after everything: dining reservations, coordinating show reservations with dining times, booking special experiences on tha ship for the family. All of this could have been done online by us, but she went right ahead and booked it all. She also went ahead and did our online checkin, printing luggage tags and boarding documents. In this day of online self-service (which is what I usually do ), it was a pleasure and a treat to have Rosemary take the initiative to look after all the details for us. In fact, other travel agents we’ve had in the past will book the cruise but then send us to the website to book our dinners etc. Rosemary took an interest in us as people, not just clients. She is a real people person. I look forward to booking more vacations with her.